Returns Policy for Udvell-Pharmaceutical
At Udvell-Pharmaceutical, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
- You have [number of days] days to return an item from the date you received it.
- To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
- Please include proof of purchase (e.g., order number, receipt) with your return.
2. Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Exchanges
- If you would like to exchange an item for a different one, please return the original item per our returns policy and place a new order for the item you wish to purchase.
4. Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately with details and photos of the product. We will work with you to resolve the issue promptly.
6. Contact Information
- If you have any questions or concerns about our returns policy, please contact us at [contact email/phone number].
7. Exceptions
- Certain items may not be eligible for return or may be subject to additional restrictions. These include perishable goods, personalized items, and items marked as final sale.
8. Changes to Returns Policy
- We reserve the right to modify or update our returns policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase from Udvell-Pharmaceutical, you agree to abide by this returns policy.